Network Operations Centers (NOCs)
Superior Service Driven by an Uncommon Commitment to Our Customers
In addition to operating two truly redundant, state-of-the-art Network Operations Centers (NOCs), Peerless takes our service levels one step higher through direct customer interaction and service.
We pride ourselves on developing direct relationships with customers—from test and turn-up through all aspects of service delivery. This close interaction allows us to better understand each customer’s application, as well as their individual service needs. Because Peerless’ Network Operations Centers (NOCs) are involved in the customer on-boarding process, we are better able to respond to the customer—and absolutely deliver the service you expect.
Peerless’ simple and streamlined processes start with an installation that is exactly what you expected. Once you are a Peerless customer, we’re here when personalized care when you need it. Our Network Operations Centers are staffed with technicians that know the technical, but also care about the customer.
It’s what makes the Peerless Difference.
Contact the Network Operations Center (NOC)
Service and Benefits:
4-Tier Support Structure
Real-time Performance Monitoring Tools
Identify and Trend ASR, NER, PDD, MOS Scores, and MTTR
Regular reviews allow trending for optimal performance