Peerless Contacts – Enterprise Customer Escalation List
Contact Us…
Technical Support
(800) 440-9440
You can also email us: repair@peerlessnetwork.com.
You can open trouble tickets, check the status on existing trouble tickets, or discuss any issue related to your service with Peerless.
For contact information on our team members that can help you make the most of your service with Peerless, keep reading!
Prefer a printed copy? Just download our Escalation list!
Prefer a printed copy? Just download our Escalation list!
Additional Technical Support:
| Michael Smith | Tech Support Supervisor | (312) 506-5001 | michael.smith@infobip.com |
| Zach Smith | Tech Support Tier III Engineer | (872) 484-0721 | zach.smith@infobip.com |
| Michael Flood | Tech Support Team Lead, Tier III | (708) 263-1067 | michael.flood@infobip.com |
| Tae Kim | Director Technical Support, Enterprise | (312) 506-5039 | tae.kim@infobip.com |
| Steve Hwang | General Manager, Enterprise Business Unit | (312) 878-4191 | steve.hwang@infobip.com |
Moves/Adds/Changes (MAC) Support:
Please email us: mac@peerlessnetwork.com
| Katrina McBride | MAC Manager | (312) 878-6063 | katrina.mcbride@infobip.com |
| Michael McDaniel | Director, Service Delivery | (312) 900-9904 | michael.mcdaniel@infobip.com |
| Steve Hwang | General Manager, Enterprise Business Unit | (312) 878-4191 | steve.hwang@infobip.com |
BIlling Support:
| Customer Care | Invoicing, credits, accounts receivable requests | (800) 440-9440 | customercare@infobip.com |
| Colleen Bradich | Customer Care Manager | (312) 681-5324 | colleen.bradich@infobip.com |
| Geneva Gross | Chief Customer Experience Officer | (630) 544-2109 | geneva.gross@infobip.com |
| Steve Hwang | General Manager, Enterprise Business Unit | (312) 878-4191 | steve.hwang@infobip.com |
Project Management Support:
Project Managers are assigned on a project-by-project basis depending on specific customer requests and needs. Escalation contacts are listed below.
| Sherres Haywood | Project Management Lead | (312) 235-3877 | sherres.haywood@infobip.com |
| Michael McDaniel | Director, Service Delivery | (312) 900-9904 | michael.mcdaniel@infobip.com |
| Steve Hwang | General Manager, Enterprise Business Unit | (312) 878-4191 | steve.hwang@infobip.com |
Account Management Support:
Account Managers are assigned to each Peerless customer. Escalation contacts are listed below.
| Alex Sondgerath | Director of Account Management | (312) 681-8313 | alex.sondgerath@infobip.com |
| Steve Hwang | General Manager, Enterprise Business Unit | (312) 878-4191 | steve.hwang@infobip.com |
Channel Sales:
| Marilyn Szamlewski | Head of Elite Partner Support | (630) 544-2104 | marilyn.szamlewski@infobip.com |
| Gabe Rosalis | Vice President, Channel Sales | (512) 647-1105 | gabe.rosalis@infobip.com |
| Steve Hwang | General Manager, Enterprise Business Unit | (312) 878-4191 | steve.hwang@infobip.com |
Prefer a printed copy? Just download our Escalation list!
Peerless is now part of the Infobip family! Customers that choose SIP Trunking from Peerless can now easily enjoy solutions from Infobip, including messaging services and “Answers,” an intelligent chatbot service.