Operator Connect 
for Microsoft Teams

Organizations are adopting more agile business processes to accommodate a remote workforce, including closing empty offices, and focusing on other digital initiatives. At the same time, they should consider a more modern communications strategy. While using traditional telephone systems was enough to run a business even a few years ago, it isn’t in today’s digitized world. That’s why businesses are turning to Operator Connect for Microsoft Teams to streamline the way their employees communicate. Operator Connect for Microsoft Teams delivers PSTN access to Microsoft Teams users, to provide an enhanced customer experience.

Operator Connect for Microsoft Teams provides you, the operator, with deeper integration into the Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management, and reporting APIs. Doing this provides customers a simplified Teams Phone experience delivered by operators that has parity with Microsoft offerings. Through our partnership with Microsoft, Peerless is helping our customers take full advantage of Microsoft Teams, and delivering higher-quality calling experiences to customers.

Peerless Network is a proven partner to quickly modernize company communication and collaboration efforts. We are a trusted provider for communication solutions and remote work initiatives. Operator Connect for Microsoft Teams is an original connection between Peerless Network’s SIP trunks to Microsoft Teams. Our seamless solution turns Microsoft Teams into an office phone system with PBX integration capabilities.

Tell me more about
Operator Connect for Microsoft Teams

Operator Connect for Microsoft Teams is another way to connect Microsoft Teams to the public telephone network via Peerless Network. Peerless then routes incoming and outgoing calls via the cloud. Microsoft Teams goes beyond serving as the main internal communication platform. It can also be configured to be a fully functioning phone system via direct routing or a Microsoft calling plan.

Operator Connect for Microsoft Teams allows you to connect Microsoft Teams voice service providers to access better call rates, increased flexibility, and customer support. Choose your own voice provider, integrate with other enterprise systems, and leverage the Microsoft Teams.

Shifting to Operator Connect for Microsoft Teams is an efficient way to achieve unified communications.

      Operator Connect for Microsoft Teams Benefits

      Centralized Approach

      Standardizes communication throughout the organization. Companies can streamline compliance, centralize IT support, and simplify employee training by replicating the user experience in all locations globally.


      Easily add, modify, or remove Microsoft Teams users across diverse office and remote environments. Alleviates the need to manage on-premises PBX equipment across offices and multiple locations.


      Reduces the number of vendor relationships your business needs to maintain. Companies are able to use a single managed service provider instead of multiple local carriers.


      Delivers a consistent employee experience and maintains a more productive and integrated work environment. Employees can access collaboration tools, from video conferencing and file sharing, from the same platform as external phone calls.


      A centralized telephony solution is easier for IT teams to control, monitor, troubleshoot, reroute calls, and better manage capacity. Businesses enjoy peace of mind that their communications will continue working as expected.

      Cost Reduction

      Moving to the cloud frees up time and resources for organizations while removing expensive and complicated onsite telephone hardware. Direct Routing consolidates carriers into a single global plan to help the bottom line.

      What Kind of Companies Benefit?

      Want to eliminate your phone system and enhance their Microsoft Teams capabilities? And enjoy faster and easier deployment? Businesses of all sizes can benefit from direct routing, including organizations that:

      • Lack of or limited IT personnel and expertise onsite.
      • Demand flexibility.
      • Require enhanced voice quality.
      • Desire cost savings by removing upfront and ongoing fees.
      • Require a true unified communications solution to combine internal and external communications into one tightly knit.

      Operator Connect for Microsoft Teams is the solution to save your business expensive fees while providing expertise and reliability with third-party integration. Empower your business to become more productive and efficient. Teams are able to collaborate easier with a more simpler, transparent, and secure process.

      Infobip logo

      Peerless is now part of the Infobip family! Customers that choose Operator Connect for Microsoft Teams can now easily enjoy solutions from Infobip, including messaging services and “Answers,” an intelligent chatbot service.

      Why Peerless Network vs. Microsoft Direct?

      All traditional phone features included, plus:

      • Geo Redundancy
      • Porting support
      • Seamless implementation
      • U.S.-based 24/7/365 Tier 1 NOC support

      Benefits of Working with Peerless Network

      • Peerless Network owns and operates a Nationwide Voice Network.
      • Our Peerless Portal offers fully automated and seamless SIP trunk management.
      • Peerless does not require a trunk for every license.
      • Peerless provides a complete solution, including the SBC.
      • Peerless does not charge for inbound usage.

      With Peerless, setup is swift and simple. Operator Connect for Microsoft Teams can be integrated into your business’ existing phone systems, including emergency calling points. The Peerless Network team of experts will be there every step of the way for your business. From planning to implementing to ongoing support, lean on us so you can focus on your business.

      Learn more about Operator Connect .