Law Enforcement and Subpoenas

Subpoenas and Court Orders

Law Enforcement and Subpoenas as well as Court Orders seeking lawful LEA intercepts must be referred to Peerless Network’s trusted third party service bureau, Subsentio. See “CALEA – LEA Intercept Requests page under the “Contact Us” tab.

Subpoenas, court orders and other law enforcement inquiries seeking other information (i.e., non-intercept related) must be sent directly to Peerless Network, Inc. The preferred method for delivery of these law enforcement inquiries to Peerless Network, Inc. is via email.  Guidelines for Legal Process Fees are specified below.

EMAIL: investigationsupport@peerlessnetwork.com

If delivery by email is not possible, Peerless Network, Inc. also accepts delivery via fax, U.S. Mail, and overnight mail at the contact information below.

FAX:   312-757-4874

MAILING ADDRESS:  
Subpoena Compliance
Peerless Network, Inc.
433 W. Van Buren Street, Suite 410S
Chicago, IL 60607

Please Note: All requests for records production should be accompanied by the appropriate subpoena, legal process and/or documentation and must name “Peerless Network” as the service provider. Also, all requests must include the sender’s name (and for criminal investigations, the law enforcement agency name), address, email address and telephone number. Because Peerless does not generally provide service to end user customers, its response may only include the name and contact information of the wholesale customer to whom that telephone number is assigned. A separate request must be sent to that carrier, service provider or reseller to obtain subscriber or other information.

Exigent Circumstances

Emergency records requests should be accompanied by a release form which will aid you and Peerless in your request. Click Here for the Emergency Request Release Form.

Questions about law enforcement inquiries can be directed to Peerless Network, Inc. at the following telephone numbers.

NON-EMERGENCY PHONE NUMBER: 312-506-0933

EMERGENCY/AFTER-HOURS PHONE NUMBER: 1-888-380-2721 or 312-506-0940

CPNI Statement

In compliance with the Federal Communications Commission Order concerning Customer Proprietary Network Information (“CPNI”) and the company’s CPNI Policy, customer information cannot be released without a valid subpoena, court order, search warrant or other formal demand from an agency authorized to request such information.

Legal Process Fees
Effective May 1, 2014 Peerless Network, Inc. reserves the right to seek cost reimbursement in connection with the processing of subpoenas, search warrants, court orders, and/or all other forms of valid legal process requesting company records.  The fee schedule below identifies applicable fees by request type.

Records Production Fee Schedule

General Administrative Fee applicable to all requests = $25 (plus applicable charges below)

Additional Information:

1. An invoice will accompany the response.  Payment is due within 30 days.
2. Additional fees may be imposed for unduly burdensome, voluminous or expedited requests. Record requests for a period beyond one calendar year from the date of search will fall within the additional fees category.
3. Pre-payment may be required prior to subpoena fulfillment for voluminous requests or where requestor is delinquent in payment of past due charges.
4. Fees are subject to change from time to time.
5. Exceptions granted for cases involving exploitation of children. 

For questions, please email: regulatory@peerlessnetwork.com or visit our Contact Us page.